Experience Jervis Bay
Guest Terms and Conditions
Definitions
"Booking" refers to the specific period during which the Guest has paid to occupy the Property.
"Property" means the holiday accommodation, including all fixtures, fittings, appliances, and equipment provided for Guest use.
"Owner" refers to the individual or entity that owns the Property.
"Agent" means Experience Jervis Bay or any authorized representative managing the Property on behalf of the Owner.
"Guests" refers to the persons who stay overnight at the Property during the Booking.
"Visitor" means any person invited by a Guest to visit the Property during the Booking but who does not stay overnight.
"Security Bond" refers to the refundable amount paid by the Guest, which is held to cover any damage, excessive cleaning, or breach of the terms and conditions.
"House Rules" refers to the specific guidelines and expectations outlined by the Agent or Owner, available on the Guest Hub or provided upon check-in, that Guests must follow during their stay.
"Guest Hub" refers to the online portal or guide provided to Guests that contains important information about the Property, House Rules, and local area.
"Force Majeure" refers to events beyond the control of the Agent or Owner, including but not limited to natural disasters, power failures, and other unforeseen circumstances that prevent the fulfilment of the Booking.
"Bad Books Register" refers to a list of individuals who have breached the terms and conditions, and who may be refused future bookings at properties managed by the Agent.
Acceptance of Terms and Conditions
Payment of the deposit constitutes acceptance of these Terms and Conditions by all Guests.
Booking, Payments and Cancellations
Deposit
A non-refundable deposit of $200 AUD is required to secure your reservation and must be paid by credit card.
Balance payment
The balance payment must be paid in full no later than 30 days before arrival or your booking could be cancelled with no refund.
For bookings made within 30 days of arrival, full payment is required at the time of booking.
Security bond
A security bond may be required at the discretion of the Agent. This bond will be refunded within 14 days of departure, provided no damage or excessive cleaning is required.
Payment methods:
Payments of the balance can be made via Visa, MasterCard, or direct deposit with a surcharge applied to credit/debit card payments.
Cancellation by guest:
Cancellations made more than 30 days before arrival will result in a full refund of monies paid minus the $200 deposit and credit/debit card fees.
Cancellations made 8-30 days before arrival will result in a 50% refund of the total booking value.
Cancellations made within 7 days before arrival will receive no refund.
Cancellation by agent/owner:
If the Property becomes unavailable due to unforeseen circumstances (e.g., fire, storm), the Agent will attempt to offer alternative accommodation. If this is not possible, a full refund will be provided within 14 days.
The Owner reserves the right to withdraw the Property from the rental pool at anytime. In such cases, a full refund will be provided.
Liability and Indemnity
Guest Liability:
Guests are responsible for any damage, loss, or injury caused to the Property or its contents during their stay. This includes any costs associated with cleaning, repairs, or replacements.
Indemnity:
Guests agree to indemnify and hold the Agent and Owner harmless from any claims, damages, or costs arising from their use of the Property.
Force Majeure:
The Agent and Owner are not liable for any loss or damage caused by events beyond their control, including natural disasters, power failures, or other force majeure events.
Wildlife and environmental conditions
The Property is regularly maintained, but wildlife (e.g., insects, rodents) is common in regional areas. The Agent and Owner are not liable for any inconvenience or damage caused by wildlife.
Video surveillance
Some properties may have external video surveillance for security purposes. By booking, Guests consent to being recorded.
Terms and conditions
Shoalhaven City Council's terms, conditions and expectations
For your Arrival
Guest Hub
All instructions on the Guest Hub must be followed for your arrival.
Check-in
Check-in time is from 3pm unless otherwise arranged
Unauthorised early check-ins will be charged at 50% of the value of that night's accommodation.
Arrival issues
Any issues found at the property on arrival should be reported on the day of arrival with photo evidence, otherwise, you could be held accountable. Things such as:
Lack of cleanliness
Existing damage
A full rubbish bin
No supplies
During Your Stay
Guest Hub
All instructions on the Guest Hub must be followed during your stay.
Number of guests
You must not exceed the maximum number of guests the property is advertised for (Homes are insured for a specific number of people and if something happens and you have exceeded the allowed number of people, you then become liable) or you be evicted with no refund and charged accordingly.
Parties, functions or gatherings:
The property is not to be used for any parties, functions or gatherings in any form whatsoever or you will be evicted with no refund and charged accordingly.
Noise
Noise is to be kept to a reasonable level at all times to avoid disturbing neighbours.
Noise is to be kept to a minimum inside and out from 10pm through until 8am.
Noise complaints will be dealt with accordingly and if necessary you will be evicted with no refund.
Police will be called on report of any excessive noise or obnoxious behaviour.
Smoking
No smoking is to take place:
In the property
On any balcony or covered entertaining area attached to the property
In a place that could allow smoke to go inside the property
Failure to comply will result being evicted with no refund and charged accordingly.
Moving of furniture and items
During your stay no furniture or items are to be move in, around or from the property.
If it is found that any furniture or items are/have been moved you will be charged accordingly.
Damages and breakages
Any and all damages and breakages, accidental or otherwise, need to be reported to Experience Jervis Bay immediately with photo evidence and you could be charged accordingly.
Pets
Pets are only allowed in properties that are nominated as pet-friendly
Guests are responsible for any damage or excess cleaning required due to a pet and will be charged accordingly.
Pets waste must be cleaned up inside and outside and disposed of in sealed bags and disposed of in the red bins otherwise, you will be charged accordingly.
Security
Guests must secure the Property by locking all windows and doors when not at the property. Failure to do so could result in you being held accountable for any theft or damage.
Keys
Any lost or broken keys, swipes, swabs, remotes etc. that need to be replaced will be charged accordingly.
Call outs
If an Experience Jervis Bay team member or anyone on behalf of Experience Jervis Bay (such as a tradesperson) is unnecessarily called out to the property, you will be charged accordingly. This could include:
Locking the keys in the property.
Requesting a team member or trade attend when it is a user error, eg:
There is no hot water but on attendance it is that all the hot water has been used
An appliance is not working but on attendance it is user error.
Excessive noise or obnoxious behaviour.
Problems or complains
Any issues or complaints must be reported to the agent on the day to allow an opportunity to rectify the situation. Compensation will not be considered if the Agent is not informed at the time an issue is identified.
For Your Departure
Guest Hub
All instructions on the Guest Hub must be followed for your departure.
Check-out
Check-out time is no later than 10am unless otherwise arranged
Unauthorised late check-outs will be charged a late checkout fee to the value of the property clean (to cover the cost of having housekeepers needing to return to the property).
Damages and breakages
Any and all damages and breakages, accidental or otherwise, need to be reported to Experience Jervis Bay immediately with photo evidence and you could be charged accordingly.
Cleaning
The Property must be left in a clean and tidy state including:
Leaving all dishes clean, dry and put away (including dishwasher).
Emptying the fridge and freezer.
Emptying the rubbish bins into the red and yellow property bins.
BBQ
All BBQ’s must be left clean and ready for the next guest to use.
Failure to leave a BBQ clean and ready will result in an excess cleaning fee being charged.
Pets
Pets waste must be cleaned up inside and outside and disposed of otherwise, you will be charged accordingly.
Following your stay
Bad books register
The Agent reserves the right to register Guests in a bad books register if they breach these Terms and Conditions. Such Guests may be refused future bookings.
Basis of Terms and Conditions
Modifications to these Terms and Conditions
Experience Jervis Bay reserves the right to modify these Terms and Conditions at any time and the Guest Hub will be updated accordingly. It is the guests responsibility to be familiar with the Terms and Conditions prior to their stay.
Governing law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Guests agree to submit to the exclusive jurisdiction of the courts of New South Wales.