JERVIS BAY BREAKS TERMS & CONDITIONS OF HOLIDAY ACCOMMODATION
The terms and conditions of the holiday rental as agreed to by both parties are as follows and variation to same by tenant may permit the agent to refuse keys, amend charges or immediately terminate the occupancy.
A Copy of NSW FAIR TRADING Code of Conduct for Short Term Holiday Rentals has been provided at each property.
The Code of Conduct must be adhered to at all times during your stay.
Failure to comply will result in the primary guest being registered on an Exclusion Register as per the Code of Conduct.
All Properties are Registered with STRA. Please do not remove Floor Plans or Emergency Advice Sheets. If these are tampered with – a replacement fee will be charged (Minimum $25)
All Properties managed by Jervis Bay Breaks are not serviced.
For arrival – we supply a small supply of complimentary toilet paper, mini soaps, tea, coffee sachets and sugar. These items are not supplied for your entire stay.
You are also required to bring any personal items.
The number of occupants MUST NOT EXCEED the number stated or the
number discussed with the agent at the time of booking. If our office is made aware of MORE than the number of people permitted, you will be required to vacate
the premises immediately. Blow up mattresses for extra guests are not permitted.
The property is rented to you for holiday purposes only, for the period stated on the receipt and booking confirmation form.
NO CARAVANS, CAMPER TRAILERS TENTS OR INFLATABLE POOLS ALLOWED AT ANY TIME.
SCHOOLIES, PARTIES, FUNCTIONS, WEDDINGS, BUCKS OR HENS PARTIES ARE NOT PERMITTED AT ANY HOLIDAY PREMISES. IMMEDIATE TERMINATION OF YOUR HOLIDAY BOOKING, LOSS OF BOND AND LOSS OF TARIFF APPLIES
Holiday management staff will describe the properties and their location to the
Please respect the neighbours at all times as per The Code of Conduct.
Please leave property in same tidy condition you found it in on arrival. Bond Claim will be made if excess cleaning is required.
CHECKIN TIME 3PM – CHECKOUT Strictly 10AM.
If property is not vacated by allocated time – a late checkout fee will be applied.
Holiday management staff will describe the properties and their location to the best of their ability and in good faith.
Payments:
To secure a booking a 50% deposit must be paid. All bookings are not confirmed until deposit is received.
Payment in full must be received no later than 30 days prior to arrival.
Credit Card payments will incur a surcharge approx 2%.
Cancellation Policy:
In the event of a Cancelled Booking by you, any payment made is NOT REFUNDABLE unless premises are rebooked for the ENTIRE period.
Booking Fee is NON REFUNDABLE. Online Traveller Fees / Service Fees are non refundable.
The booking will be made in good faith by us, the agent, however, we cannot be held responsible for actions by an owner, changes to a property or Sale of a property prior to occupancy.
or due to unforeseen circumstances (eg. fire, storm, damage)
Every reasonable effort will be made to offer alternative accommodation should this situation arise.
In the event of Lock Downs due to Covid – if NSW Health issue a Travel Ban for your booked dates we will offer a credit. Booking Fee is non-refundable.
Please note that all 3rd party sites eg, Vrbo/Stayz, Air BNB & booking.com charge to hosts a non refundable service fee (approx 15%) and we are unable to guarantee that this will be refunded.
BONDS: A pre Authorisation from your supplied credit card must be processed prior to your arrival. Failure to supply credit card details may result in booking being cancelled.
Pre Authorisations will be released 14 days after vacate date.
WEATHER: Jervis Bay Breaks cannot be responsible for adverse weather conditions and
cancellations due to inclement weather – refunds not available unless property is re booked. Booking Fee is non- refundable.
SMOKING/VAPING: smoking and vaping are not permitted inside any holiday property.
When smoking or vaping outside, please close all doors to stop smoke from wafting inside. All cigarette butts must be discarded in a plastic bag and put in outside bins.
DAMAGES: As the tenant you are responsible for damages, breakages and loss incurred
in the time of your occupancy. These must be reported and paid for, failure
to do so will result in monies being taken from the bond and / or additional payment.
FURNITURE: Please do not rearrange any furniture.
PETS: ARE NOT PERMITTED AT ANY NON PET FRIENDLY PROPERTIES.
Full loss of bond + instant eviction with no refund applies if a pet is brought to a non pet friendly property.
If property is pet friendly please ensure your pet has been treated for fleas and ticks prior to your arrival.
Jervis Bay Breaks do not take any responsibility on fence security.
Please do not leave pets unattended at properties.
Please clean up after your pet – including removing and dog hair or mess inside the property and
Removal of pet waste on lawns and gardens.
A cleaning charge will apply if not left in a satisfactory condition.
LINEN: properties advertised as supplying linen – beds are made for arrival. Beach towels are required.
NO LINEN SUPPLIED: properties advertised as linen required – please bring sheets, pillowcases, bath towels bath mats & tea towels. Beach towels are also required.
PERSONAL ITEMS: please bring tissues, shampoo, conditioner and body wash/soap.
SUPPLIES: toilet paper is supplied at all properties for your arrival. Not an endless supply for your entire stay.
All properties have the basics – oil, salt, pepper, paper towel and cleaning products supplied.
RUBBISH: Any excess rubbish that will not fit into the bins must be taken with you on vacating. Additional charges will apply if excess rubbish needs to be removed. Please remove leave left over food from the fridge.
APPLIANCES: Whilst every effort is made to ensure all appliances, hot water tanks,
fixtures and fittings are working, there will be times when appliances may break down and require repair or replacement during your stay.
Like any repair in a home, this can take time if parts are required to be ordered.
Compensation will not be paid out to any holiday guest for this inconvenience. This also includes Council Services and WiFi Issues
BUILDING WORKS AND DEVELOPMENT IN THE LOCAL AREA: Jervis Bay Breaks and Holiday Property Owners take no responsibility or accountability for any building works or renovations being carried out by any neighbouring owners at any time. No responsibility will be taken for disturbances or inconvenience caused by these works as this is beyond our control. Compensation will not be paid for this inconvenience.
WIFI – NOT ALL PROPERTIES HAVE WI FI – If WI FI is advertised and available at certain properties – Jervis Bay Breaks and Property Owner of these properties take NO RESPONSIBILITY for Slow /Limited /Outages of Wi Fi, particularly in Peak Holiday Periods where there is an influx of Visitors.
TRAVEL INSURANCE – Travel Insurance is Holiday Guests responsibility.
NO responsibility is taken for occupants personal property left on premises.
We ask that you remember that our Holiday Properties are privately owned and been furnished and equipped to the owners personal choice and specifications. We ask that you treat the Holiday House with respect and look after the furniture, fixtures and fittings. Please report any maintenance issues to our office.